Onroadz Guwahati

Terrific experience, very professional and continuous support throughout the trip. The cost is also affordable, would 100% recommend. i20 N line was hardly 7k kms driven and a brand new car. The negative reviews don't do justice.

Literally, I have been travelling for many years, but the kind of experience we had with @onroadz Guwahati was worse than anything one can imagine. We had planned our journey starting on 25/12/25 and were very excited. However, at the last moment, on the evening of 24th December, the car we had booked was suddenly cancelled by Onroadz Guwahati due to an alleged engine issue. They clearly told us that they had no other car available in the same package we booked (₹14,000) and shamelessly said it was not their fault. At that moment, we were completely shocked, as our flight check-in was just one hour away, and we had no other option. Under pressure, we were forced to book another car (Hyundai Venue) costing ₹13,800 (₹2,300 per day), which severely affected our budget. On Day 2, we finally received the car from the owner and were relieved to continue our trip. But the relief was short-lived. The car did not even have enough fuel to reach the nearest petrol pump. We somehow managed by transferring petrol using a water bottle just to move the car. After reaching Shillong, early next morning around 3:00 AM, we started for Nongriat to watch the sunrise by following Google Maps. Unfortunately, the map showed a wrong route, and multiple vehicles got stuck. While all other vehicles managed to take a U-turn and return, our car suddenly shut down during the turn. The car key stopped recognising the vehicle, and the car completely failed to start. It was around 3:40 AM, the temperature was 2°C, and we were stranded in a remote area while the sun was about to rise. We immediately tried contacting the car owner and their staff, but none of them responded. Left with no choice, we called the police, who informed us that a mechanic could only be arranged by 9:00 AM. With no support, we decided to go ahead to watch the sunrise with other tourists and informed the police about the car’s location, number, and registered a complaint. Later, a local mechanic tried to fix the car and even changed the battery, but the car still wouldn’t start. We repeatedly contacted the owner calmly, but he failed to provide any help or solution. We waited there for almost 10 hours, exhausted, hungry, and helpless. At last, due to extreme frustration and lack of support, we locked the car and left the place. It was evident that the owner was playing games and avoiding responsibility. We requested a replacement car, which he initially agreed to, but never sent one. We then asked for a refund after deducting the days used, even though we had filled fuel worth ₹4,000. In total, we spent ₹18,000 on the Hyundai Venue alone. With no support from Onroadz, we booked another car with a driver for ₹22,000, just to complete our trip and check out from the hotel. Thanks to the hotel owner for helping us during this difficult time. The owner promised to refund the money after receiving the car and keys. We trusted his words and returned everything properly. However, after receiving the car and keys, he completely refused to return our money. Initially, he kept delaying, giving excuses like: “We are talking to the car owner” “We haven’t received the car yet” (even though he already had it) Ignoring calls and messages repeatedly Finally, when we warned him about taking legal action, he bluntly said, “We are not going to give your money back.” To cover up his fraud, he falsely accused us of damaging the engine and clutch, which is completely untrue. This entire experience was mentally, physically, and financially exhausting. I strongly warn everyone: please do not book from Onroadz Guwahati. It is completely unprofessional, unreliable, and appears to be a scam.

Rented a Self Drive car from Onroadz, they provided us with a new Suzuki Fronx. All our trip was hassle free & they responded very quickly on calls. They also provided on time delivery at Airport. Overall we had a very good experience with them. Definitely I will recommend them for the one who needs to drive brand new cars for Self Driving rather than going for Zoomcars or others.

It was a very nice experience with Onroads Guwahati. They delivered the vehicle to airport and picked it up back from there. The handover was very easy. The pricing is reasonable. I used the vehicle for 5 days. My travel was a memorable one. Thanks to Onroadz Guwahati

Great experience!! Would highly recommend renting from them. The price is reasonable and the condition of the car was good!! The staff is also cooperative and welcoming!

Great experience with Onroadz Guwahati, from start to finish. Keep it up. The car quality was good, services by staff was good, economical and value for money. We will use the Onroadz Guwahati facility for self drive car again in the near future.

The service is wonderful. And the rents of the cars are quite reasonable. It actually make sense . Go for it without any second thought..

I had an amazing experience renting a car from Onroadz Guwahati for 10 days. The car was brand new and in perfect condition, and the entire process, from delivery to pick-up, was seamless. Their customer service was excellent, making my trip completely hassle-free. Highly recommend Onroadz for reliable car rentals!