Vinayak Honda Service Centre @ G S Road

I am writing to formally lodge a complaint regarding an extremely disappointing service experience at your authorized dealership Vinayak Honda, Boraservice, Guwahati, concerning my Honda Activa (Registration No. AS01 DU5041). On 27th August 2025, I submitted my scooter for Service cum Insurance repair, as certain parts required replacement. At the time of handover, Mr. Gautam, who handles insurance-related vehicles at the service centre, assured me that my vehicle would be ready on or before 10th September 2025. The insurance company (ICICI Lombard) approved the work on 1st or 2nd September 2025. However, despite multiple follow-ups, delivery was repeatedly postponed—first to Vishwakarma Puja (17th September), and later to before Durga Puja (28th September). Ultimately, I received my scooter only on 8th October 2025 (late evening)—after more than one month of delay—and even then, the scooter was returned without washing or proper finishing. The following day, when I took my scooter for washing at my own expense, I discovered a cut mark on the rear tyre, which had been installed less than three months ago. I immediately took photographs and reported the issue to Mr. Gautam, who denied responsibility, claiming the mark was pre-existing. The cut mark is located on the inner radius of the tyre, which, as confirmed by two independent mechanics, could only have occurred during tyre installation. Furthermore, during the service, Mr. Gautam mentioned that the rim was bent and required replacement, which caused an additional two-day delay. It is highly probable that the tyre was damaged during this process. When I escalated the issue to the Service Manager, I received the same unsatisfactory response, as he had already discussed the matter with Mr. Gautam and denied any fault from their end. As a long-term and loyal Honda customer, and a regular client of Vinayak Honda, my service records will clearly reflect my consistent trust in your brand. However, this experience has been extremely disappointing — marked by poor communication, long delays, lack of transparency, and denial of accountability. I therefore request Honda Customer Care to kindly: 1. Investigate this matter thoroughly, including all service and communication records at Vinayak Honda. 2. Hold the concerned staff accountable for negligence and denial of responsibility. 3. Provide an appropriate resolution, including replacement or compensation for the damaged tyre. I trust that Honda will value its customers’ trust and ensure fair treatment in this case. Thank you for your attention and support. I look forward to your prompt response.

Genuinely the worst and careless Service people i have seen so far, who don't even care whether the screws are accurately tightened and also are good at losing the screw and leaving the space empty without screwing it. And also when you say the problem the only solution they give is replacing it with a new part even without inspecting it... I found out recently that one of the screw is missing and even the screw beneath my seat is totally loose which I had to fix it myself. Pathetic..

(1) Excellent service booking cooperation. (2) single day delivery. (3) customer lounge area is clean,calm with all basic amenities. (4) you can even view how servicing is going on. (5)all staff is cooperative from reception to expert mechanics

Good place to service for your two wheeler, but they never open their centre at 8.30am , if by chance they open ...there only 1 staff , people have to wait more for Job card ...

Very good experience. Really co-operative staffs and felt a helpful environment. I got my Activa 125 serviced by Mr. Tapan Baruah & Mr. Pranab Deka. Very experienced and professional mechanics along with a generous approach towards customers.

The place is a bit congested. There is no proper place for parking. The customer lounge too is congested. It could have been bigger considering the size of the service center. However, the executives are well mannered and helpful Know how to handle the customers. Overall, it was a good experience. Update 08/03/2025: All the executives working here have a very high sense of customer empathy. They understand the problems of their customers and try to help them going out of way. Kudos to them for their efforts. I feel sorry that I cannot give more than 5 Stars. Because they deserve way more.

One of the worst service experiences I've ever had. The entire staff goes for lunch from 1 PM to 2 PM, leaving the place completely unmanned. Not even a single person is available to assist customers during that time. This is highly unprofessional lunch timings should be divided among staff to ensure continuous support. To make things worse, the security guard made me wait outside in the scorching sun instead of letting me know there was a customer waiting lounge. He only told me after I asked. Such basic courtesy and information should not have to be requested. This level of carelessness and lack of concern for customers is shocking coming from a brand like Honda. No one needs a full hour to eat lunch while customers are kept waiting with zero assistance. Absolute time waste and zero accountability. Would not recommend this service centre to anyone unless they seriously fix their customer service and management issues. I’m not saying that employees are machines or that they should work without a break. My point is that lunch breaks should be taken in shifts. If the entire staff goes for lunch at the same time, what about the customers? Does their time not matter? It would be better to send staff in two groups, so the work keeps going and customers don’t have to wait. I just wanted to ask about one part whether it’s available or not but I had to wait so long. Isn’t that a waste of customer time? Also, about the security whether they are from a third party or not, that’s not my concern. Basic training should be given to them.

Today I have a bad experience in this service centre. I came for replacement of two body parts of my old activa 3G scooter. On my enquiry the person there in parts section told me that the required parts are available in stock and advised me for opening a job card. As advised I have opened a job card and the technician took my scooter for replacement of required body parts. But the person of the parts section provided wrong product which is not fittable to my scooter. As a result I have to spent long time as my scooter was opened by technician. Wastage of time due to negligence by the parts section people. Realy disappointed by Vinayak Honda